Refund policy

RETURN AND REFUND POLICY

We want you to be  happy with your purchase.  Because The Grace Collection by LL offers both made-to-order products and ready-to-ship merchandise, return eligibility depends on the type of item purchased.

MADE-TO-ORDER

Many of our shirts, sweatshirts, mugs, tumblers, blankets, and other products are created specifically after an order is placed.  Made-to-order and personalized products are final sale and cannot be returned or exchanged. because of a change of mind, incorrect size selectin, or color choice.

Please review product descriptions and sizing information carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 14 days of delivery at shopthegracecollection@gmail.com

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item and its packaging

Once reviewed, we may offer a a replacement or refund at no addiitonal cost to you.  Please do not return an item unless we provide instructions.

RETURNS FOR ELIGIBLE READY-TO-SHIP ITEMS

Eligible items that are not made to order may be returned within 14 days of delivery.  To qualify, the item must be unworn, unused, unwashed, and in it's original packaging with all tags attached.

To request a return, email shopthegracecollection@gmail.com before sending the item.  Returns sent without prior authorization may not be accepted.  Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

NONRETURNABLE ITEMS

The following items cannot be returned:

  • Made-to-order or personalized products, except when damaged, defective, or incorrect
  • Gift cards
  • Final-sale or clearance items
  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Earrings or other product identified as nonreturnable for hygiene reasons

REFUNDS

We will notify you after an approved return has been received and inspected.  If approved, the refund will be issued to the original payment method.  Please allow up to 10 business days for your bank or credit card company to process the refund after it is issued.

Original shipping charges are non-refund unless the order arrived damaged, defective, or incorrect.

ORDER CHANGES AND CANCELLATIONS

Many products enter production shortly after an order is placed.  Contact us immediately if you need to request a change or cancellation.  We will try to help, but changes and cancellations cannot be guaranteed after production begins.

Questions about returns or refunds may be sent to shopthegracecollectioin@gmail.com